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Tower Operations Centre Manager

BGC, Taguig, Metro Manila, Philippines

Job Type:

Full Time

About the Role

The Tower Operations Center Manager will oversee the efficient and effective operation of our tower operations center and will be responsible for managing a team of back-office personnel and ensuring the smooth functioning of the tower operations center, which includes monitoring and controlling the activities related to tower operations, safety, and maintenance. The ideal candidate will have excellent leadership abilities, strong communication skills, and a deep understanding of tower operations and safety protocols.

Job Requirements/Specifications

Key Responsibilities:

1. Manage the Tower Operations Center:

  • Oversee the day-to-day operations of the tower operations center.

  • Ensure adherence to established operating procedures and safety protocols.

  • Monitor the performance of the operations center team and provide guidance and support as needed.

  • Implement strategies to optimize efficiency and productivity within the operations center.

  • Collaborate with other departments to ensure smooth coordination and execution of tower operations.

2. Team Management:

  • Recruit, train, and supervise a team of operators in the tower operations center.

  • Set performance goals and objectives for team members and provide regular feedback and evaluations.

  • Foster a positive work environment that promotes teamwork, professionalism, and continuous improvement.

  • Conduct regular team meetings to communicate updates, share best practices, and address any concerns or issues.

3. Tower Operations and Maintenance:

  • Monitor and control tower operations, including surveillance, alarm systems, and equipment maintenance.

  • Ensure compliance with safety regulations and industry standards.

  • Coordinate with maintenance teams to schedule and oversee routine inspections, repairs, and maintenance activities.

·      Develop and maintain documentation, records, and reports related to tower operations and maintenance.

4. Communication and Collaboration:

  • Serve as the primary point of contact for internal and external stakeholders regarding tower operations.

  • Collaborate with other departments, such as engineering, network operations, and customer support, to ensure efficient communication and problem resolution.

  • Provide timely updates and reports to senior management regarding the performance and status of tower operations.

5. Continuous Improvement:

  • Stay updated on industry trends, technological advancements, and regulatory changes related to tower operations.

  • Identify areas for process improvement and implement strategies to enhance operational efficiency.

  • Develop and implement training programs to ensure the professional growth and skill development of operations center staff.

Qualifications and Experience:

  • Bachelor's degree in telecommunications, engineering, or a related field (preferred).

  • Proven experience (5 years) in NOC/tower operations, preferably in a managerial or supervisory role.

  • In-depth knowledge of tower operations, safety protocols, and industry standards.

  • Strong leadership and team management skills.

  • Excellent communication and interpersonal abilities.

  • Ability to work under pressure and make critical decisions in a fast-paced environment.

  • Proficiency in using tower operations management software and tools.

  • Strong problem-solving and analytical skills.

  • Attention to detail and ability to multitask effectively.

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